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Our Returns Policy

Upon receiving your item, you must check it quickly and always before use. Please ensure that you contact us by email or telephone before attempting to return any items. You have the right to change your mind as long as the item is not opened or used. You have 14 days to return your order under our return policy, which starts on the day after you received your item. 

Received the Wrong item

We apologise if you have received the wrong item by mistake but these things do happen although it's not common. We want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must contact us and we will tell you how to return the item but it must be in the same condition you received it and within 14 days from the day on which you received the item.

Damaged or faulty items 

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us so we can deal with it quickly. 

Item not received 

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 14 days from the day on which you received an email from us confirming your order.