Delivery Information
Near or far, we VOW to deliver performance and recovery support to your doorstep.
Our Returns Policy
Don't worry, we VOW to keep things simple here!
Returning Your Items
We do our best to ensure that every product meets our high standards. To help us ensure that these standards are upheld, please inspect your product upon receipt and before use. If you have any concerns, please contact us immediately via our contact form or by phone.
Food and Supplements: Unfortunately we cannot accept returns on food and supplements. This is due to the strict testing we adhere to and because we cannot control what happens to the products once these items leave our premises.
Non-Food and Non-Supplements: We accept returns on non-food and non-supplement products as long as they are returned within 14 days of receipt.
Incorrect Items
While this is uncommon, we sincerely apologise if you have received the incorrect items in your order. To help us resolve this as quickly as possible for you, please contact us immediately and we will guide you on how to return the incorrect items for a refund or replacement according to your preference. Please note, the incorrect items must remain in the exact condition you received them and we must be notified within 14 days from receipt in order to accept your return.
Damaged or Faulty Items
While this is uncommon, we sincerely apologise if you have received an item that is damaged or faulty. We understand how frustrating this is and we are committed to helping you resolve this as quickly as possible. Please contact us immediately with the details of the damage or fault and we will get back to you promptly.
Items Not Received
While this is uncommon, we sincerely apologise if you have not received your items by their expected delivery date. To help us resolve this as quickly as possible for you, please contact us with the details of your order and we will assist you with a replacement delivery or a refund according to your preference. Please note, in order for us to best assist you, you must inform us that you have not received your item within 14 days from the day on which you received an email confirmation of your order.